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COVID-19: Facility Closures and Impacts

​​​​​​​​​​​​​​​​​​​About Coronavirus (COVID-19)Centers for Disease Control & PreventionState of Texas Button-2.pngDallas County COVID-19 PageDallas County NewsCity of Coppell NewsCoppell City Council Meetings, Orders & ActionsFrequently Asked QuestionsSubmit a Question or CommentHow Can I Help?Community ResourcesBuy in Coppell! Small Business ListBuy in Coppell! Restaurant Contact Info​ ​

Based on Governor Abbott's Executive Orders, the President's Opening up American Guidelines, Centers for Disease Control and Prevention (CDC) guidelines and local recommendations, some City of Coppell facilities are open to the public with limited access and safety restrictions. 

While the following City of Coppell facilities are open to the public, the City continues to encourage residents to conduct City business remotely. Additionally, please be aware that special hours or temporary processes and requirements may be in place to protect customers and employees. Hours of operation and other impacts are subject to change as circumstances warrant.​

 

Citywide closures and impacts

The City of Coppell's Declaration of a State of Emergency and Orders align with Governor Abbott's Executive Orders and those of Dallas County​. Unless otherwise specified, the amended Orders will remain in place through 11:59 p.m. on June 12, 2020. 

Under the amended Declaration, in accordance with Dallas County and the Governor's Office, residents should minimize social gatherings and in-person contact with people who do not live in the same household. Residents over the age of 65 are strongly encouraged to stay at home as much as possible and maintain distance from any member of the household who has been out of the residence in the previous 14 days. If a resident over the age of 65 must leave their home, they should practice social distancing and good hygiene. 

In every instance the Centers for Disease Control and Prevention (CDC) guidelines are to be followed. Hand washing and social distancing are still important measures to slow the spread of the virus and should be observed.​

Current city FacilitY closures & Service Impacts (Effective June 1) 

​Coppell Town Center - 255 Parkway Blvd. 

City Administration, City Secretary, Finance, Human Resources, Enterprise Solutions, Parks and Recreation Administration​

  • ​All visitors must wear a mask or similar covering over their nose and mouth to enter the building.
  • All meetings are by appointment only. 

City Council and Planning and Zoning Commission Meetings 

  • ​Meetings of the Coppell City Council and the Planning and Zoning Commission will continue virtually as scheduled. Board and Commission meetings will be conducted virtually on an as-needed basis.  
  • You don't have to come to Town Center to stay up to date with your local government! Residents are encouraged to live stream the meetings or view the recording at their leisure. 

Utility Bills

  • ​​The front window of the Utility Billing division is open from 8 a.m. – 5 p.m., Monday-Friday. Though residents are encouraged to use other payment options, water bill payments can be made in person at the window. 
  • If you experience difficulty paying your City of Coppell utility bill, please contact Utility Billing at 972-304-3695. 
  • Options are available to pay utility bills without coming to Town Center:
    • ​Pay utility bills online at coppelltx.gov/water
    • Sign up for bank drafts at coppelltx.gov/water
    • Mail payments to City of Coppell, P.O. Box 9478, Coppell, Texas 75019 
    • Drop payment off in the secure drop box outside of Town Center, 255 E. Parkway Blvd. The drop box is located next to the book drop in Town Center's north parking lot.

​Open Records Requests

  • ​​The City Secretary's Office will continue to fill requests electronically. 
  • To request material that cannot be sent through email, contact the City Secretary's Office at citysec@coppelltx.gov or 972-304-3669. ​​

265 E. Parkway Blvd.
  • ​All visitors must wear a mask or similar covering over their nose and mouth to enter the building.
  • The lobby of 265 Parkway Blvd. is open to the public from 8 a.m. – 5 p.m., Monday – Friday. 

Community Development: Building Inspections, Planning and Development Services, Environmental Health, Code Compliance and Economic Development

  • All contractor registrations, permit applications and payments will be handled through the Customer Self Service portal. The portal and instructions to create an account can be found at coppelltx.gov/ccs-videos. Customers wishing to complete an application in person will be asked to utilize one of the computers in the front lobby of 265 Parkway Blvd. to access the Customer Self Service portal. While an appointment is recommended to ensure the availability of a computer, appointments are not required to utilize the computers.
  • In-home inspections conducted in person recommenced on June 1. Some in-home inspections involving water heaters, HVAC units, slab leaks, or gas line, electrical or minor plumbing repairs may continue be conducted virtually.​ 
    • Inspections may be scheduled through the Customer Self Service portal at coppelltx.gov/ccs-videos. Then, email inspect@coppelltx.gov to set up an appointment. 
    • For more information about virtual inspections, call 972-304-3500. 
  • Planning applications will be submitted online through the Customer Self Service portal or via email to planning@coppelltx.gov. Applicants must schedule a virtual meeting with staff to review submittals. For more information on Planning application submittals, call 972-304-3678.
  • All meetings are by appointment only. Call 972-304-3500 to schedule an appointment.

Public Works/Engineering

  • Residents and contractors are encouraged to use virtual services. 
  • Engineering-related service requests may be made by calling 972-304-3679 or emailing engineer@coppelltx.gov
  • Engineering inspections will proceed as projects dictate.
Coppell Service Center
  • ​All visitors to the Coppell Service Center must wear a mask or similar covering over their nose and mouth to enter the building.
  • The Coppell Service Center is open to the public from 8 a.m. – 5 p.m., Monday-Friday. 
  • Public Works Operations and Utilities can be reached at 972-462-5150. 
Coppell Justice Center
  • ​All visitors to the Coppell Service Center must wear a mask or similar covering over their nose and mouth to enter the building.​
  • The lobby of the Coppell Justice Center is open. 

Police Department Records Window 

  • The records window is open 8 a.m. - 5 p.m. 
  • Requests for Accident Reports and one's own Arrest Records can be made remotely:
    • By contacting police@coppelltx.gov.
    • Via the United States Postal Service. Mail your correspondence to the Coppell Justice Center at 130 Town Center Blvd., Coppell, TX 75019.
    • Secure drop box: deposit correspondence to the Justice Center. The drop box is located to the left as you enter through the main entrance at 130 Town Center Blvd., Coppell, TX 75019. Correspondence should be addressed to the Coppell Police Department.
    • Once the request has been processed, a receipt will be sent by USPS or email. A valid email address and phone number must accompany any requests for verification purposes.  
    • All other types of requests can be made online at coppelltx.gov/online-services/requests-for-public-information

Municipal Court

  • All dockets, trials and hearings at the Coppell Municipal Court have been postponed through July 1, 2020. Jail hearings will proceed as normal. 
  • Public service windows to pay court fines is open at the following times:
    • 8 - 9 a.m. – reserved time for individuals considered vulnerable populations.
      • ​Vulnerable Populations: Individuals who are over age 65 and individuals with serious underlying health conditions, such as high blood pressure, chronic lung disease, diabetes, obesity, asthma, and those whose immune systems are compromised such as by chemotherapy for cancer or other conditions requiring such therapy are considered to be vulnerable populations.
    • 9 a.m. - 4 p.m. – individuals with matters before the court may appear.
    • 4 p.m. – closed to the public for thorough cleaning
  • To minimize the number of individuals interacting face-to-face with court staff, the Court encourages individuals to take advantage of the remote options available for processing cases. The Court has the following payment options available should you not want to appear in person:
    • ​Secure drop box: deposit payments or correspondence to the Court. The drop box is located to the left as you enter through the main entrance at 130 Town Center Blvd., Coppell, TX 75019.
    • Mail your payment or correspondence to the Coppell Municipal Court at 130 Town Center Blvd., Coppell, TX 75019.
    • Full payments can be made using the Court's online payment option at: municipalonlinepayments.com/coppelltx​​
    • Call: 972-304-3650
    • Fax: 972-304-3639​​​​​

Coppell Fire Stations
  • ​All Coppell Fire Stations are limited to emergency operations and are closed to non-emergency public visits and programs.

Life Safety Park
  • Modified, in-person safety programs are available at a limited capacity. 
  • Free safety classes will be offered to children in Kindergarten - 9th grade in June and July. Topics will include motor vehicle and pedestrian safety, basic fire safety, first aid, and water and heat safety. 
  • Life Safety Park will host the third annual College Safety 101 class on July 27. High school upperclassmen, college students, and first-time renters are invited to attend this free class to hear from local professionals on the latest home, fire, and personal safety tips.
  • Free CPR-AED classes for older teens and adults continue on a monthly basis.​
  • Visit lifesafetypark.org for information or to register for classes and programs. 
Parks and Recreation Facilities 
  • For inquiries related to Parks and Recreation facilities, call 972-462-5100.
  • When using the parks and open spaces, limit groups to 10 or fewer in circumstances that do not easily allow for appropriate social distancing.
  • View the full Coppell Parks and Recreation Reopening Plan at coppelltx.gov. ​

Parks, Open Spaces, and Trails

  • Park open spaces remain open
  • Pathways/trails remain open​
  • ​Boot camps and other outdoor activities may resume if compliant with most recent criteria.
  • Youth sports associations may resume holding practices, following all state and CDC guidelines.​
  • Restroom facilities at Andrew Brown West Soccer, Andrew Brown East, and Wagon Wheel Soccer Barn are open to the public. The facilities will be cleaned and stocked daily with hand sanitizer/soap.
  • The Old Town Square restrooms is open to the public on Farmers Market Saturdays only and will be cleaned/stocked daily with hand sanitizer/soap.
  • Waggin' Tails Dog Park will remain closed until such time that the CDC revises recommendations.
  • Drinking fountains at all Parks will remain off until such time that the CDC revises recommendations.  
  • Playgrounds remain closed until such time that the CDC revises recommendations. 

Park Facilities

  • Social functions of 10 or fewer will be permitted. ​
  • Andrew Brown Park East is open to the public. Strict social distancing guidelines must be followed. No large gatherings permitted. No rentals or social functions at the Grand/Boardwalk/Phillips/Kid Country pavilions will be permitted.  
  • Andrew Brown Park West is open to the public. Strict social distancing guidelines must be followed. No large gatherings permitted. No rentals or social functions at the Courtside/Soccer pavilions will be permitted. 
  • Wagon Wheel Park is open to the public. Strict social distancing guidelines must be followed. No large gatherings permitted. No rentals or social functions at the Falls and Wagon Wheel pavilion will be permitted.  
  • Coppell Nature Park and Butterfly Garden remain open, including the trails. Park visitors must continue to practice social distancing measures when in the park on the trails.
  • The Square at Old Town is open to the public. Strict social distancing guidelines must be followed. No large gatherings permitted. No rentals or social functions at the Old Town pavilion will be permitted.  
  • The Interactive Fountain will remain closed until changes to the CDC recommendations.

​​​The CORE

  • The fitness center at The CORE is open to the public with limited capacity. Safety restrictions are in place. 
  • Temporary Facility Hours:
    • Monday/Wednesday/Friday         7:00 a.m. – 3:30 p.m.
    • Tuesday/Thursday                       11:30 a.m. – 8:00 p.m.
    • Saturday/Sunday                         CLOSED
  • The facility is open for member access only.
  • Members must reserve a time block to utilize the facility. Reservations will become available soon. Once available, reservations can be made by visiting coppellactivites.com or calling 972-304-7077.
  • A maximum of 25 members are allowed in the facility at any one time.
  • Gathering in common areas, such as lobby seating area, is restricted. 
  • Staff will perform cleanings according to schedule and CDC guidelines. 
  • Group Exercise classes are offered in a virtual format. ​​

Wagon Wheel Tennis Center

  • ​Wagon Wheel Tennis Center is open to the public.
  • Temporary Facility Hours:
    • ​Monday, Wednesday and Friday         9:30 a.m. – 8 p.m.
    • Tuesday and Thursday                        Closed
    • Saturday                                              9 a.m. – 6:30 p.m.
    • Sunday ​                                               1 p.m. – 6:30 p.m.
  • Reservations for courts must be made and paid for in advance of your arrival at the tennis center. No walk-up play will be permitted. You will be asked to exit the facility and try making the reservation from your vehicle.
  • Residents have many options to make reservations: 
    • ​Court reservations can be made by calling 972-393-5687. The center can take payment over the phone by credit card, WAG Cash, or by using a punch card.  
    • Please be ready to provide name and contact information for other players in your group at time of reservation.
    • Court reservations can be made online by visiting coppellactivites.com To book a court online, you must have created an account and purchase the court at the time of reservation using a credit card or WAG Cash.
    • No cash payment will be accepted for any services or court rentals at this time.
  • All tennis and pickleball courts are open for play with limited hours. Strict social distancing guidelines must be followed. 
  • Group lessons of four players and one coach are available.
  • Singles play, doubles play and tennis lessons (private and semi-private) is available.​
  • The tennis ball machine is available by reservation only.
  • ​Tennis racquet restringing is available.
  • The lobby and Pro Shop remain closed with limited restroom access.
  • There is no towel service or water on tennis courts. Benches are roped off and bleacher seating is inaccessible.

Senior and Community Center

  • ​The Coppell Senior and community Center will remain closed with limited virtual activities. 

Biodiversity Education Center/Outdoor Education

  • EcoExplorer has recommenced in a modified manner. Self-guided trail activities are available. 
  • Limited programming has resumed, and small group outdoor activities are open for registration. Visit coppellactivites.com to register for programs. 
  • Activities that use indoor space are limited to 10 people or fewer.​
  • Contact the BEC at bec@coppelltx.gov or 972-304-3581 for more information.  

Coppell Arts Center​

  • Construction of the Center continues and is nearing completion.
  • Exciting programming that allows for social distancing guidelines will be announced soon! ​

​Rolling Oaks Memorial Center​

  • The columbarium is open during normal operating hours for family visitation.
  • Staff will continue to hold scheduled services and meet with families in need of services.
​​
Cozby Library and Community Commons
  • The Cozby Library and Community Commons is closed to the public. All planned activities during this time have been suspended. 
  • The library is offering ​curbside service for items on hold.
  • Contact the library at 972-304-3655 or email library@coppelltx.gov with any other questions. 
Coppell Animal Services
  • ​Coppell Animal Services is closed to the public. 
  • Animal adoptions and pet registrations are available by appointment. Residents wanting to adopt or register their pet should call 972-304-3515 for more information.
Trash and Recycling Service
  • ​At this time, there are no changes to the regular trash and recycling collection schedule.
  • Trash and bulk waste collection days are Mondays and Thursdays. 
    • Waste should be bagged or placed in a trash can with a lid and placed at the end of your driveway prior to 7 a.m. on the date of pick-up. Residential customers are allowed a maximum of 10 bags of solid waste per service day. Each bag should weigh no more than 40 pounds.
    • ​Bulk waste consists of any materials not easily contained in a trash bag – and therefore not normally disposed of in a trash bag – such as, but not limited to, swing sets, furniture, oversized acceptable solid waste and brush too large to be cut and packaged per yard trimming guidelines. Bulk waste may not exceed two cubic yards per collection. 
  • Recycling should be placed in a recycling bin. Yard trimmings may be bagged in a paper sack. Recycling and yard trimmings will continue to be picked up on Wednesdays.​

Teen Volunteer Opportunities 
  • The Cozby Library and Community Commons, Biodiversity Education Center and Life Safety Park are offering virtual volunteer opportunities for teens looking to earn service hours or volunteer experience. Virtual volunteering includes tasks that can be completed at home or out in the open air while social distancing. These opportunities are a fun, safe, and constructive way to stay engaged and help the community. 

City of Coppell Event & activity Cancelations 

  • All CPAC community initiatives have been suspended. 
  • Citizens on Patrol activities have been suspended. 
  • Women's Self-Defense classes have been canceled. 
  • Junior Police Academy activities have been suspended.
  • The Police Department vs. Fire Department softball game has been postponed. 
  • Coffee with Cops has been canceled. 
  • Teen Diversion activities have been suspended. 
  • The Explorers program activities have been suspended.
  • The General Municipal Election scheduled for May 2, 2020 has been postponed until November 3, 2020. ​