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Departments

Utility Operations

​​​​​​​​​​816 S. Coppell Road
P.O.Box 9478​​
Coppell, TX 75019​​
Phone: 972-462-5150
Fax: 972-462-5199

​The Utility Operations Division is responsible for the maintenance and operations of the water distribution and wastewater collection systems, which include ground and elevated storage facilities, water pumping and wastewater lift stations, wastewater collection mains and water distribution mains within the corporate limits of the city.  This division also performs meter maintenance functions on all customer water services throughout the city.

View the 2015 Water Quality Report

​LOCATE BEFORE YOU DIG

If you plan to dig on your property where utility lines such as electric, water, sewer, cable, telephone and natural gas lines may be buried underground, please notify the affected utilities at least two days prior to digging. For your protection from possible serious injury and to avoid liability for damages to any underground utilities, please call the Utilities Division prior to digging at 972-462-5150.

In order to have the location of water and sewer lines in the City's right-of-way identified, call the Utility Operations Division at 972-462-5150, Monday through Friday between the hours of 7 am and 4:30 pm. For the location of other utility lines such as electric, telephone, cable or natural gas, contact your provider of those services. Contact numbers are listed on your monthly bill. You may also call Dig TESS at 1-800-344-8377 or go to the Texas One Call website at www.texasonecall.com.​​

PRIVATE WATER LINE REPAIRS​

Technicians from the Utility Operations Division can turn your water meter off in order for you to make repairs on your private water line. Call 972-462-5150 Monday through Friday between the hours of 7 am and 4:30 pm for this service. After repairs are completed, you can arrange to have Utility Operations personnel turn your water meter back on by calling the same number.

After normal business hours, on weekends and holidays, for emergency situations call 972-462-5150 and the phone system will immediately page the on-call technician. The technician should return your call within fifteen minutes to get the necessary information regarding the problem. You will be asked to leave your name and phone number so the technician can return your call. You may also call Coppell Police Dispatch at 972-304-3610.

WATER BACKFLOW PREVENTION

The purpose of a backflow prevention device is to keep unsafe drinking water from mixing with the potable water supply. A backflow prevention device is to be installed on:
  • all residential irrigation systems;
  • fire sprinkler systems;
  • commercial facilities where chemicals are used;
  • boiler systems; and
  • other systems where drinking water could become contaminated.
  • Backflow Prevention helps the City of Coppell ensure a safe drinking water supply for its residents.​

SEWER PROBLEMS

You may experience sluggish drains in your home or business occasionally. You may also notice an overflow near the property line coming from your city cleanout. This could be caused by a blockage in the sewer line, or it may be the result of tree roots that have grown into the sewer line.

If you experience any of these problems, notify the Utility Operations Division of Public Works by calling 972-462-5150 Monday through Friday between the hours of 7 am and 4:30 pm. For emergency situations after normal business hours and on weekends and holidays, call 972-462-5150.  The phone system will immediately page the on-call technician who should return your call within an appropriate amount of time to get the necessary information regarding the problem. You will be asked to leave your name, phone number, and address so the technician can return your call. You may also call Coppell Police Dispatch at 972-304-3610.

Sewer overflows and backups can cause health hazards, damage to home interiors, and threats to the environment. One of the most common causes of sewer overflows is blockage by grease. Grease gets into the sewer system from household drains and poorly maintained grease traps in restaurants and other businesses. The easiest way to prevent the problem is to keep grease out of the sewer system by following these simple suggestions:

  • Never pour grease down sink drains or into toilets.
  • Scrape grease and food scraps from trays, dishes, pots, pans, utensils and cooking surfaces into a can or into the trash.
  • Don't rinse off oil and grease with hot water.
  • Do not put grease down garbage disposals. Put baskets or strainers in sink drains to catch food scraps and other solids, and empty the drain baskets/strainers into the trash.
  • Be cautious of chemicals and additives that claim to dissolve grease. Some of these additives simply pass grease down the pipes where it can clog the sewer line in another area.
  • Talk to your friends and neighbors about the grease problem in the sewer system and how to keep it out.
  • Call the Utility Operations office at 972-462-5150 for more information.


​DIVISION STAFF

​Michael Garza, P.E.
Asst. Director of Public Works

972-304-3681
mgarza@coppelltx.gov​

​Jamie Brierton
Project Manager

972-462-5151
jbrierton@coppelltx.gov

​Jerry Davis
Water Operations Supervisor

972-462-5187
jdavis2@coppelltx.gov

​Billy Williams
Waste Water Operations Supervisor

972-462-5155
bwilliams@coppelltx.gov

Kori Konon
Administrative Technician

972-462-51​57
kkonon​@coppelltx.gov

​Debbie Taber

Administrative Technician

972-462-5156​
dtaber@coppelltx.gov