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The City of Coppell is happy to announce that the water meter installation team is ahead of schedule. To date, approximately 80% of residential meters have been replaced with the new, advanced water meters. The installation team expects to complete meter installations in late April or early May. Once the residential routes are substantially complete, the installation team will shift to installing new advanced water meters at business locations throughout the City.
As the new meters are installed, the City is encouraging residents to begin signing up for the customer portal. The City will host an informational meeting at Coppell Town Center, 255 Parkway Blvd., at 6:30 p.m. on Thursday, April 25. Residents are invited to come see a demonstration of the portal, register, and ask any questions that they may have.
Unable to make the meeting? Don't worry! Instructions for How to Access the Customer Portal and Set Usage Alerts are available on coppeltx.gov/h2o. Tutorial videos can also be found on the website.
Once utility customers have signed up for the portal, they will be in control of their water usage and therefore, the amount of the water portion of their bill. In short, customers will be given the tools and data they need to better plan and "Get to Know Your H2O."
About the Advanced Water Meter Project:
The Advanced Water Meter System project is a service enhancement initiative to install advanced metering infrastructure (AMI) throughout the community. The project kicked off in September 2018 with city-wide installation of 13,375 new meters beginning in January 2019. The projected was expected to take 14 months, but it is ahead of schedule.
Prior to implementing this project, the City used three types of metering systems and multiple meter brands. This variability posed operational challenges for City staff. The Advanced Meter System project includes one type of system and one brand for all meters, which will better equip City staff to maintain operations, manage inventory, and provide all customers with the same level of customer service. Once all meters are installed and customers start accessing the data from their new meters, the information will allow them to more closely monitor their water consumption and adjust their usage accordingly. In turn, it will provide the City more accurate utility analytics and customer consumption data, better meter data management, increased customer transparency, a reduction in water loss, a reduction in labor costs, a baseline for distribution leak detection and the ability to send alerts and messages to customers.
For more information about the Advanced Water Meter project, visit coppelltx.gov/h2o.