Investigations and Administration Division

  1. Administration
  2. Criminal Investigations
  3. Animal Services

Professional Standards

The Professional Standards Section is responsible for a variety of functions for the Department, including:

o Criminal Justice Information Services (CJIS) compliance

o Fleet operations

o Grants

o Internal affairs

o Operation of the SafeLight Coppell program

o Property and evidence room management

o Public information and media relations

o Quartermaster

The section is responsible for maintaining our status as a "recognized agency" by the Texas Police Chief's Association Texas Law Enforcement Recognition Program. The purpose of this program is to demonstrate utilization and compliance with the "best practices" in law enforcement in Texas.


The Training Section is responsible for:

o Coordination of our Citizens on Patrol volunteers

o Crime prevention

o Field training of new officers

o Hiring

o Recruiting

o Social media utilization

o Training

The section facilitates the Department's National Night Out program, which has been recognized as one of the best programs in the nation on numerous occasions. Section personnel also coordinate other citizen engagement programs such as women's self-defense, citizen's police academy, and Coffee With Cops.

North Texas Emergency Communications Center

Support Services Bureau is also the department's liaison with the North Texas Emergency Communications Center (NTECC). NTECC is the public safety answering point for the City of Coppell and is responsible for maintaining communications with the police, fire, paramedic, and emergency management functions of the city of Coppell. NTECC is staffed and in operation 24 hours a day, seven days a week, year-round. NTECC staff members answer calls for service from citizens, businesses, and other law enforcement agencies, ultimately sending the appropriate public safety resources to respond to routine and emergency calls for assistance.