The Coppell Police Department's Support Services Bureau is composed of the Investigations Division and the Administrative Division. The Administrative Division includes four sections:
- Animal Services
- Professional Standards
- School Resource Officers
North Texas Emergency Communications Center
Support Services Bureau is also the department's liaison with the North Texas Emergency Communications Center (NTECC). NTECC is the public safety answering point for the City of Coppell and is responsible for maintaining communications with the police, fire, paramedic, and emergency management functions of the city of Coppell. NTECC is staffed and in operation 24 hours a day, seven days a week, year-round. NTECC staff members answer calls for service from citizens, businesses, and other law enforcement agencies, ultimately sending the appropriate public safety resources to respond to routine and emergency calls for assistance.
Staffing for the Support Services Bureau consists of:
- One Deputy Chief
- Two Captains
- Four Sergeants
- One Corporal
- One Animal Services Manage
This group of supervisors has responsibility for a staff of 16 sworn and eight civilian personnel. The Bureau is responsible for research and evaluation as well as a multitude of special and ongoing projects with a particular emphasis on technology implementation and enhancements.
The Coppell Police Department's Administrative Division is comprised of three distinct sections:
- Animal Services
- Professional Standards
There are 15 people in the division with four assigned to the Professional Standards Section, three assigned to the Training Section, and six assigned to Animal Services.
The Animal Services Section is responsible for maintaining a safe and healthy environment for the citizens of Coppell and their pets. The personnel of the section are responsible for the operation of the city's Animal Shelter where pets can be adopted, stray pets are kept, and animals can be held in quarantine if required. The Animal Services staff also takes a proactive approach to patrol the city to address violations of the city's ordinance concerning safe and responsible pet ownership, taking enforcement action as is necessary.
The Professional Standards Section is responsible for a variety of functions for the Department, including:
- Criminal Justice Information Services (CJIS) compliance
- Fleet operations
- Internal affairs
- Operation of the SafeLight Coppell program
- Property and evidence room management
- Public information and media relations
The section is responsible for maintaining our status as a "recognized agency" by the Texas Police Chief's Association Texas Law Enforcement Recognition Program. The purpose of this program is to demonstrate utilization and compliance with the "best practices" in law enforcement in Texas.
The Training Section is responsible for:
- Coordination of our Citizens on Patrol volunteers
- Crime prevention
- Field training of new officers
- Social media utilization
The section facilitates the Department's National Night Out program, which has been recognized as one of the best programs in the nation on numerous occasions. Section personnel also coordinate other citizen engagement programs such as women's self-defense, citizen's police academy, and Coffee With Cops.
School Resource Officers (SROs) serve as liaisons between the Coppell Police Department and the Coppell Independent School District. Their primary functions include providing security and fostering a safe learning environment for all students. They accomplish this by providing a highly visible police presence at the High School and Middle School Campuses to which they are assigned.
In their capacities as Police Officers, SROs Investigate reports of possible criminal activity and take enforcement action when necessary. The presence of a Police Officer on school campuses can be a strong deterrent to criminal activity. Also, a uniformed Police Officer in the schools can be an encouragement to students to befriend a positive role model.
In addition to their primary functions, SROs promote safety and wellness to all students through education. The Middle School SROs are assigned to the feeder Elementary Schools and visit these campuses regularly. SROs offer programs and presentations in the areas of drug and alcohol awareness, bullying and cyber-bulling, and stranger danger.