Sewer Problems

You may experience sluggish drains in your home or business occasionally. You may also notice an overflow near the property line coming from your city cleanout. This could be caused by a blockage in the sewer line, or it may be the result of tree roots that have grown into the sewer line.

Notify About Sewer Issues

If you experience any of these problems, notify the Utility Operations Division of Public Works by calling 972-462-5150 Monday through Friday between the hours of 7 am and 4:30 pm. For emergency situations after normal business hours and on weekends and holidays, call 972-462-5150. The phone system will immediately page the on-call technician who should return your call within an appropriate amount of time to get the necessary information regarding the problem. You will be asked to leave your name, phone number, and address so the technician can return your call. You may also call Coppell Police Dispatch at 972-304-3610.

Grease in Drains

Sewer overflows and backups can cause health hazards, damage to home interiors, and threats to the environment. One of the most common causes of sewer overflows is blockage by grease. Grease gets into the sewer system from household drains and poorly maintained grease traps in restaurants and other businesses. The easiest way to prevent the problem is to keep grease out of the sewer system by following these simple suggestions:

  • Be cautious of chemicals and additives that claim to dissolve grease. Some of these additives simply pass grease down the pipes where it can clog the sewer line in another area
  • Do not put grease down garbage disposals. Put baskets or strainers in sink drains to catch food scraps and other solids, and empty the drain baskets/strainers into the trash
  • Don't rinse off oil and grease with hot water
  • Never pour grease down sink drains or into toilets
  • Scrape grease and food scraps from trays, dishes, pots, pans, utensils, and cooking surfaces into a can or into the trash
  • Talk to your friends and neighbors about the grease problem in the sewer system and how to keep it out

Grease Disposal Sites

  • 1101 Village Parkway Boulevard
  • 816 S Coppell Road