Utility Billing

Adjustment due to Severe Winter Weather

If you experienced water leaks or pipe breaks due to the extreme winter weather, fill out the Special Water Leak Adjustment Request Form and submit it with the necessary documentation for consideration. Documents may also be dropped off in the night drop box located in the parking lot at 255 E Parkway Boulevard or mailed to:
City of Coppell
Utility Billing
P.O. Box 9478
Coppell, Texas, 75019

Utility Assistance

In April 2020, due to a statewide mandate issued by Governor Greg Abbott, the City of Coppell began waiving penalties and service cutoffs for delinquent utility payments to assist residents impacted by COVID-19. The mandate has expired, and the City of Coppell has begun applying penalties to delinquent accounts. Accounts with a past due amount may be disconnected. To avoid an interruption in service, please remit the amount due on your last bill. If you need further assistance, please call Utility Billing at 972-304-3695 to discuss payment plans to prevent the disconnection of service for non-payment.

Utility Payment Options

The front window of the Utility Billing division is currently closed to the public. Options are available to pay utility bills without coming inside of Town Center:

  • Drop payment off in the secure drop box outside of Town Center, 255 E. Parkway Boulevard. The drop box is located next to the book drop in Town Center's north parking lot.
  • Mail payments to:
    City of Coppell
    P.O. Box 9478
    Coppell, TX 75019
  • Pay utility bills online (Visa, Mastercard, or Discover credit and debit cards)
  • Sign up for bank drafts

Documents