24 Hour Emergency Utility Information

For emergency water/sewer leaks (24-hour) call 972-462-5150. Please contact the Utilities Operations Division at 972-462-5150 for after-hour emergencies only. If you have a question or comment about your water bill, please contact Utility Billing at 972-304-3695, Monday through Friday, 8 am to 5 pm. On-call personnel at 972-462-5150 are unable to answer billing questions.

Power Outages

• Report or view outages
• Report a street light issue
• Text outage information to Oncor

Emergency Gas Leaks

If you smell gas, call Atmos Energy at 866-322-8667 or 911.

Plumbers

Licensed Registered Plumber will need to obtain a permit. If after normal business hours, on weekends, or holidays please submit a permit online or next business day. View a list of registered plumbers. Once the job is completed the Licensed Plumber will call the emergency hotline at 972-304-3551 and schedule an inspection.

Inspection

The on-call Inspector will make the necessary arrangements to inspect the repair and/or gas test. View the on-call list. Once the inspection has passed the Inspector will release it to Atmos. The Homeowner will then need to contact Atmos to re-connect the gas line. Atmos will not allow the Inspector to schedule the re-connect.

Emergency Electrical Re-Connect

Licensed Registered Electrician will need to obtain a permit. If after normal business hours, on weekends, or holidays please submit a permit online or next business day. View a list of registered electricians. Once the job is completed the Licensed Electrician will call the emergency hotline at 972-304-3551 and schedule an inspection.

Inspection

The on-call Inspector will make the necessary arrangements to inspect the electrical services. Once the inspection has passed the Inspector will release it to Oncor. The Homeowner will then need to contact Oncor to re-connect the electricity. Oncor will not allow the Inspector to schedule the re-connect.

After-Hours Water Service Disruption

If your water service has been suddenly interrupted and you do not know the cause, please call the Utility Billing department at 972-304-3695. When water service has been discontinued for non-payment of a bill, the full amount of the bill plus a $20 reconnection fee must be paid before service is reinstated. An After-Hours Reconnect Request form is available to residents who need their water reconnected outside normal operating hours. If services are rendered outside business hours, a fee of $50 will be applied.