News Flash

1. What number should I call if I have questions or need assistance?
   1. The City of Coppell’s main line, 972-462-0022, will be manned by staff and available to residents 24/7 until further notice. While the other phone numbers previously published will still be answered, residents in need of water shut off are encouraged to call 972-462-0022 for assistance. Operators are also available to answer general questions and provide updated information. In the event of an emergency, call 911.
2. If my pipes burst, how do I shut off my water?
   1. In the event of a broken water pipe, it’s important to shut off your water as soon as possible. The City has put together an instructional video explaining how to open your water meter lid and turn off your water. Watch the video to learn what to do!
   2. Review the Cold Weather Plumbing Leak Tips (PDF)
   3. If you need assistance turning off your water, we are here to help! Please contact the City at 972-462-0022 for assistance. This line will be manned by staff 24/7 until further notice. 
3. Does the warming center have water and showers available?
   1. Yes. The Warming Center at The CORE has showers available for residents who do not have access to water. Showers are limited. Please call 972-304-7032 to reserve a time to utilize the showers and locker room facilities. The CORE also has the ability to fill bottles or jugs with water if there is a need for drinking water or to flush toilets.
   2. If you are in need of potable water, the City of Coppell will have bottled water available for distribution at The CORE from noon – 6 pm on Friday, February 19. One case of water will be given per family.
4. Will I need a permit to have plumbing repairs completed?
   1. Yes. Permits and inspections are important to ensure that the repairs are done correctly and performed by a qualified, licensed plumber. The law requires it to help keep you protected! Building Inspections staff is working to process your plumbing permit applications and schedule inspections as quickly as possible. Visit the Building Inspections page for more information. 
5. Is the City under a boil water notice?
   1. (02.17.21, 8:20 pm) No, the City is not under a boil water notice. The City has requested that residents and businesses only use water when necessary in order to ensure that we can continue to provide service. We will inform residents immediately of any updates. Thank you for your conservation efforts and understanding! 
6. Is the City about to run out of water?
   1. The City has requested that residents and businesses only use water when necessary. This request is due to a combination of electric power impacts to our pumping facilities and the power and weather impacts to our provider, Dallas Water Utilities. At this point, the City is still able to continue to provide water to all customers, but we need your help in ensuring that continues! We will inform residents immediately if there is a risk of shortage. 
7. Is the warming center still open?
   1. The warming center at the CORE, 234 Parkway Blvd., remains open to residents during the daytime hours. Effective February 19, the warming center will be open from 6 am – 8 pm daily.
8. Is Atmos Energy shutting off gas supply?
   1. No, at this time Atmos Energy is not shutting off gas supply. For any questions regarding your natural gas service and/or pressure, contact Atmos Energy at 888-286-6700.
9. Why is Coppell the worst impacted city in the DFW area? 
   1. As of 8:20 pm on February 17: 400,000 people in Oncor’s service area do not have power, of those 2,600 are from Coppell.
   2. As of 7:30 am on February 16: 1.1 million people in Oncor’s service area do not have power, of those 9,200 are from Coppell.
   3. According to Oncor, their online storm center map is not an accurate accounting of the areas without power. All communities within their service area are experiencing outages, some reporting 100% outage throughout the city.
      1. Please note: This is a developing situation and numbers and percentages will fluctuate from time of posting.
10. Why is there only one warming center in Coppell?
     Capacity/utilization, staffing, and resources are the primary drivers that would impact decision-making on any additional warming centers within the City.
    1. Capacity 
       1. We are not yet close to hitting the building capacity for the warming center at The CORE and we have plenty of room to accommodate additional residents if they feel they need to visit.
    2. Staffing 
       1. We are currently pulling staff members from other departments to make sure we have 24/7 coverage for the warming center. We want to ensure that we are not encouraging our staff to get out onto the roadways unless they must.  Additionally, our employees are experiencing the same power and connectivity issues that our residents are facing, even if they live in other communities. Staffing for a second warming center would be a challenge to accommodate with assurance of safety and smooth operation.
    3. Resources
       1. On people - we are balancing everyday services with emergency needs and are limited in our ability to add additional responsibilities to our teams. Many teams are currently on abnormal shifts to ensure that we have 24/7 coverage for all of our services.  
       2. On equipment and other resources - we have finite resources to keep the current service levels operational without adding more. For example, things like generators, fuel, and food/water are currently measured to sustain operation through the extreme weather event. Diverting those finite resources to a secondary warming center would mean that we run out of resources before the weather event has ended.
11. Why did the City not use the Arts Center and Life Safety Park as warming center?
    1. The Arts Center generator is not connected to H-VAC, meaning that the generator would not regulate the temperature in the building.
    2. Life Safety Park is currently being utilized as the Emergency Operations Center for the City of Coppell.  
    3. The City is also being mindful of generator power and is only using it at critical locations.
12. How did the Arts Center have power the night of February 15? 
    1. The Arts Center was closed on Monday, February 15, and no staff were on site throughout the day. When the power went out in our area, the backup generators were automatically activated. We have since been able to dispatch staff to the Arts Center and have corrected this issue.
13. Is the City optimally utilizing power in its facilities during this extreme weather event?
    1. Yes, the City has evaluated the power distribution in its building to ensure that it is only utilizing generator power at necessary locations such as our critical infrastructure or essential buildings. Essential buildings include: The Justice Center, Town Center, the 265 building which houses Fire Operations, Engineering and Community Development, the Service Center, and the warming center at The CORE.
14. Why has a shelter not been established in Coppell?
    1. The City is in contact with Red Cross and other emergency aid networks and is working to gather a list of shelters in our area as they become available. We will update our website with information as it becomes available. Additionally, the City must receive resources and staffing from the county and state before a shelter can be established.
15. What COVID-19 precautions are being taken at the warming center? 
    1. All visitors utilizing the warming center are required to wear face masks and we request they practice appropriate social distancing from members of other households. We are asking people to be considerate of others, self-monitor, and practice all the appropriate safety measures (wearing masks, washing hands, and social distancing) that have become habits by now.  If anyone in their party is experiencing symptoms or has been exposed to someone experiencing symptoms, we ask that they are mindful of theirs and others safety.  
16. Does the City have any control over the distribution of electricity? 
    1. No, the City has no control over the power grid. ERCOT handles the generation of electricity while Oncor distributes power to customers. Additionally, Oncor maintains the electrical infrastructure within the city.
17. Is the City treating the roadways? 
    1. Yes, the City began treatment of the roads on Saturday, February 13, and has continued treatment through this extreme weather event. The City uses a chemical pre-treatment that is more effective and less harsh on the environment than salt. The areas that are targeted for treatment are intersections, bridges, and major roadways.
18. Does the warming center at The CORE have WiFi?
    1. As of Tuesday, February 16, at 3 pm, the warming center does have WiFi available for visitors to use.
19. What are the non-emergency Fire and Police department numbers? 
    1. Both the Fire and Police non-emergency number is 469-289-3270. We appreciate your patience on non-emergency calls, and we are responding in the order calls are received.  

We apologize for the difficulties our residents are facing and request patience as we navigate this difficult situation.