In early February, the City’s current utility billing system and online payment portal will be replaced with a system that empowers customers and offers many other benefits, including increased data security and enhanced customer service. As part of the conversion, the current online payment portal will be replaced with a new platform, the Citizen Self Service (CSS) portal.
While the conversion is underway, customers will temporarily be unable to pay their water bills online or through the secure kiosk outside of Coppell Town Center. The kiosk and online payment system will be disabled from February 1-6. Customers will be unable to make payments online or through the kiosk until the new CSS portal goes live on February 7. All payments made via check, phone or bank draft during this time will be held until processed on February 7. The City of Coppell will not charge customers late payment penalties during this time.
The Get to Know Your H2O portal will also be down on February 4 for maintenance related to the upgrade.
For more information about the Citizen Self Service portal or to learn how to register after the portal goes live, visit coppelltx.gov/cssportal.