Who do I contact about an ambulance/medical bill or patient medical records?

Emergency Medical Services (EMS) Patient Medical Records and/or Medical Billing Records

Coppell Fire Department outsources ambulance billing records to Emergicon Emergency Medical Billing. If you have any questions regarding your bill, please contact Emergicon at 877-602-2060.

To request medical records, please download, complete, and submit the Emergicon Patient Records Request Form.

    Fax the request (secure and direct) to 800-608-9457

    Mail the request to PO Box 180446, Dallas, TX  75218

    To email a request, we need to create a secure, encrypted email channel to receive your form. Please email records@emergicon.com with general information that you need to request records, and you will receive a secure email from us to use for the request process. Please do not send the completed request form using this email.

    Call 972-602-2060 ext. 1611 if you need help. Se habla Español.

If you are an attorney, please submit your request via www.chartswap.com with the EMS service as the Provider.

Show All Answers

1. Does the fire department do free blood pressure checks?
2. Does the fire department provide CPR, first aid instruction?
3. How do I dispose of a fire extinguisher or a smoke detector?
4. Can I tour the fire station?
5. Can I have a birthday party at the fire station?
6. Can the fire department inspect and/or install my child's car seat?
7. How do I check my smoke detector?
8. Will the fire department help me replace my smoke detector batteries?
9. Will the fire department come unlock my vehicle if I lock my keys inside?
10. My house is flooding, and I need the water turned off (emergency), who do I call?
11. I need my water shut off (non-emergency), who do I call?
12. Can I drop off my expired/outdated medications?
13. Can I drop off my medical waste?
14. Why is the fire hydrant gushing water and do I need to report it?
15. Can I do Community Service at a fire station or through the Fire Department?
16. Why does a fire engine come when I call for an ambulance?
17. Does the Fire Department fill private pools with water?
18. Why do I sometimes see fire trucks or ambulances running with their lights and sirens on, and then suddenly they turn them off?
19. Is it legal to burn trash in Coppell?
20. When do the firefighters work?
21. Why do fire crews drive the engine to the grocery store?
22. What is required for fire permits, how and where do I submit them?
23. Does the Fire Department conduct residential inspections for foster care families?
24. Can fireworks be used in the City of Coppell?
25. How do I get a copy of a fire incident report?
26. Who do I contact about an ambulance/medical bill or patient medical records?