Under the new rate structure, 71% of residential customers are expected to see a slight decrease in their water bill. Any monthly water usage in excess of 15,000 gallons will be billed at the higher rate, meaning residents with high water use may see an increase in their bill.
Interested to learn more about your water consumption? Customers have access to a portal to monitor their water usage and “Get to Know Your H2O.”
Through the customer portal, customers can monitor water usage, set water budget and water consumption threshold alerts, view comparative data, set leak alerts and opt-in to notifications from the City. Consumption data is updated multiple times throughout the day on an internet-based customer dashboard that can be accessed from a computer, tablet or smart phone.