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1. What is 5G/Small Cell?
2. Can the City stop the installation of 5G/Small Cell units?

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1. What is an Ally?
2. Do I need any special qualifications to participate in Allies in Community?
3. How do I get involved with Allies in Community?
4. What is the time commitment for Allies?
5. What are the Allies sessions and workshops like?
6. What is the Allies in Community program looking to achieve?

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1. Does Coppell require pets to be registered with the City?
2. Does Coppell have a leash law?
3. Does Coppell have a "pooper scooper" ordinance?
4. What number can I call to report a dog that barks constantly?
5. What number can I call to report a stray animal?
6. How much does it cost to adopt an animal?
7. Does the Animal Shelter accept donations?
8. What number can I call to report wildlife concerns?

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1. Why does the City of Coppell require building permits?
2. How do I request an after-hours Emergency Building Inspection?
3. When is construction noise permitted?
4. How can I apply for a Special Events Permit?

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1. What are the most common code violations?
2. Is a permit required to have a garage sale?
3. Are temporary signs allowed in the City of Coppell??
4. If I'm currently renting my property, am I required to register the property with the City?
5. Do rental properties require an inspection?
6. Does the City inspect for mold issues?
7. What is the "Illegal Signs Pay You" Program?
8. How will I be notified if I am found to have a violation at my property?
9. What can I do if I am unable to bring my property into compliance within the given time frame?

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1. How will the Arts Center be used?
2. How is the construction of the Arts Center being funded?
3. What is the Arts Center’s mission?
4. Does the Arts Center meet Coppell Recreation and Development Corporation (CRDC) fund criteria?
5. What will the Arts Center include?
6. Why did the City choose to build a new Arts Center instead of renovating the existing Center for the Arts?
7. When was the idea for the Arts Center developed?
8. Why were the original seating plans for the Arts Center expanded?

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1. What is Coronavirus Disease 2019 (COVID?-19)?
2. What are the symptoms of COVID-19?
3. What is the mode of transmission of COVID-19?
4. What is incubation period? How long is it for COVID-19?
5. What steps should I take to help prevent COVID-19?
6. I am very worried about COVID-19. How can I manage my feelings.
7. What if I become ill with symptoms and do not know where I might have been exposed? What should I do?
8. There have been confirmed cases in Coppell. Are the patients at home or in the hospital? Where did they go before falling ill?
9. I'm having trouble paying my water bill or need other assistance? What should I do?
10. What about employees of private businesses? What if I'm concerned that my employer isn't implementing social distancing protocols?
11. Will trash or recycling services be interrupted?
12. Can I move?
13. How many cases are in Coppell?

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1. Why is the City requiring that masks be worn on city property?
2. Are masks required on trails, in parks, outdoor pavilions, and other outdoor spaces?
3. How is the City able to require masks in City facilities? / Doesn’t Governor Abbott’s Executive Order say that masks aren’t required?
4. How will the mask mandate be enforced?
5. Why aren’t all facilities open at pre-pandemic hours and capacity? / Why aren’t all suspended amenities (like rentals and access to meeting spaces) being offered yet?
6. Why is the City not requiring that masks be worn on city property?
7. Why didn’t the City Council vote on whether or not to reinstate the mask mandate in City facilities?
8. Why were only pro-mask mandate written comments read into the record at the special called meeting?
9. Was the decision to mandate masks in City facilities made by City Council in a closed session?
10. When will the mask mandate in City facilities be lifted?

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1. How can I see what current City projects are being worked on right now?

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1. Are classes, programs, and room rentals at Coppell facilities, such as Cozby Library, Life Safety Park, and the CORE, free for Cypress Waters residents?

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1. Can I run for a place on the Coppell School Board if I live in Cypress Waters?
2. Can I run for Coppell City Council if I reside in Cypress Waters?
3. Can I apply for the City of Coppell's boards and commissions, Allies in Community program, or other City initiatives if I live in Cypress Waters?
4. I am a Cypress Waters resident, and I'm interested in volunteering. Are there opportunities for me in Coppell?

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1. Do the City of Coppell's Police and Fire departments provide services to Cypress Waters residents?

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1. I live in Cypress Waters. What schools will my children attend?
2. As a resident of Cypress Waters, do I pay the same Coppell Independent School District tax rate as those who live within Coppell city limits?
3. What benefits does the City of Coppell offer students who live in Cypress Waters, but attend Coppell Independent School District schools?
4. Are students of Coppell Independent School District schools who reside in Cypress Waters eligible to participate in school events, sports, and activities?

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1. Does the City of Coppell offer services such as trash removal, water utilities, or animal control to Cypress Waters residents?

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1. Am I registered to vote in Coppell?
2. How do I get an Absentee Ballot (ABBM) Form?
3. What precinct do I live in?
4. What is on the ballot?
5. Who represents me?

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1. Who do I contact if there is water pooling near my home and I am concerned about mosquitoes?
2. Who do I call about trash and recycling?

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1. Does the fire department do free blood pressure checks?
2. Does the fire department provide CPR, first aid instruction?
3. How do I dispose of a fire extinguisher or a smoke detector?
4. Can I tour the fire station?
5. Can I have a birthday party at the fire station?
6. Can the fire department inspect and/or install my child's car seat?
7. How do I check my smoke detector?
8. Will the fire department help me replace my smoke detector batteries?
9. Will the fire department come unlock my vehicle if I lock my keys inside?
10. My house is flooding, and I need the water turned off (emergency), who do I call?
11. I need my water shut off (non-emergency), who do I call?
12. Can I drop off my expired/outdated medications?
13. Can I drop off my medical waste?
14. Why is the fire hydrant gushing water and do I need to report it?
15. Can I do Community Service at a fire station or through the Fire Department?
16. Why does a fire engine come when I call for an ambulance?
17. Does the Fire Department fill private pools with water?
18. Why do I sometimes see fire trucks or ambulances running with their lights and sirens on, and then suddenly they turn them off?
19. Is it legal to burn trash in Coppell?
20. When do the firefighters work?
21. Why do fire crews drive the engine to the grocery store?
22. What is required for fire permits, how and where do I submit them?
23. Can fireworks be used in the City of Coppell?
24. How do I get a copy of a fire incident report?
25. How do I get a copy of an EMS/medical report?
26. Who do I contact about an ambulance/medical bill?

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1. What services are offered by the Fleet Services operation?
2. What are some of Fleet Services environmental efforts?
3. How many staff members maintain the City’s fleet of vehicles and equipment?
4. Has Fleet Services been recognized in any way?
5. What types of vehicles and equipment does the City operate?
6. How many vehicles and equipment are in the fleet?
7. What is the average age of on-road vehicles in the City’s fleet?
8. How many miles are traveled by City vehicles in a year?
9. What is the value of the City’s fleet?

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1. I have an easement on my property. What is it for? Who is responsible for maintaining it?
2. Is my property in a flood zone?
3. There are markings on my property. Why are they there?

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1. What is the Coppell Life Safety Park?
2. Who can visit Life Safety Park?
3. I heard that Life Safety Park houses the EOC…what is that?
4. How do I sign up for a class?
5. Can I just show up for a tour or class without registering?
6. What is the cost of visiting Life Safety Park?
7. Those little jeeps are so cool! Can you tell me about those?
8. I see there is a playground on site. Can I bring my child/family in to use it?
9. Can I have a meeting in one of the classrooms?
10. Can I have a birthday party at Life Safety Park?
11. Are the firefighters and police officers at Life Safety Park real-life public service members?

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1. What are my options for taking care of my citation?
2. What is the fine amount for my particular citation?
3. What forms of payment does the Court accept?
4. When is my due date?
5. How may I change my court date?
6. What if the Court is closed on my court date?
7. I received a summons for jury duty. Am I still needed?
8. How do I request to view Court records?

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1. How do I find property owner information?
2. What is a pre-development conference?
3. Does the City of Coppell have copies of surveys or plot plans?
4. Where can I find the zoning for a piece of property?
5. Where can I find the Zoning Ordinance Regulations?
6. Where can I find maps?
7. How do I apply for a Zoning Change/Planned Development/Special Use Permit/Plat?
8. Where can I find Homeowner's Association (HOA) information?
9. How do I update our Homeowner's Association information?
10. How large is Coppell?
11. What is the City's current population?
12. What is the role of the Planning and Zoning Commission?
13. How often does the Planning and Zoning Commission meet?
14. How can I obtain specific information on upcoming zoning cases?
15. Who is notified with regards to a zoning change request?
16. What can be done if I oppose the rezoning of property within my neighborhood?
17. Can City Council overrule a zoning recommendation for denial forwarded by the Planning and Zoning Commission?
18. How much opposition is necessary to require an affirmative vote of at least three-fourths of all members of the City Council?
19. What is the difference between the Comprehensive Plan and the Zoning Ordinance?

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1. Someone has written me a check that has returned "NSF" or closed account. What should I do?
2. I am a victim of identity theft. What should I do?
3. I am a victim of tax refund identity theft. What should I do?
4. Someone has written checks on my checking account without my permission. What do I do?
5. Someone has used my credit card/debit card without my permission. What do I do?
6. I am the victim of an Internet scam; for example, I have purchased or sold an item through an online classified advertisement website and later realized I was scammed. What do I do?

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1. Why did the City send out the Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form?
2. Does the City release the social security numbers of its utility customers?
3. Do I have to pay a fee to keep my information confidential?
4. How do I elect to keep certain information confidential?

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1. What is stormwater?
2. How do I report stormwater pollution?
3. How can grass and leaves be a pollutant since they are found in nature?
4. Why is stormwater quality important?
5. What agency regulates stormwater quality?
6. What is the Texas Pollution Discharge Elimination System?
7. What does the Texas Pollution Discharge Elimination System permit require of the City of Coppell?
8. What Minimum Control Measures (MCMs) will the City of Coppell's program include?

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1. How do I report a street light that needs to be repaired?
2. ?How do I get another street light installed on my residential street?

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1. How do I report any problems with streets, alleys, or sidewalks that I find?
2. What is a roadway repair versus a roadway replacement?
3. What is the City of Coppell’s budget planning process for Construction and Roadway Maintenance?
4. What is the process for a street, alley, or sidewalk repair once I call it in?
5. What is the process for a street, alley, or sidewalk repair if it assigned to the contractors?
6. Who is responsible for the sidewalk in front of my house?
7. What is the process of a sidewalk repair?
8. Who is responsible for the alley behind my house?

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1. I received a letter in the mail from Texas Power Switch, and it has the City logo on it. Is this a legitimate letter?
2. What do I do if I received a letter from Texas Power Switch that was addressed incorrectly?
3. Does it cost anything to sign up?
4. Am I obligated to the retail electricity provider that wins the bid switch if I sign up to participate?
5. If I decide to switch providers based on the winning bid, do I have to pay any contract cancellation fees?
6. Does the program cost the city anything?
7. Does the city receive any compensation?
8. Why did the City choose to participate in the program?
9. What is the difference between Oncor and my electricity service provider?

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1. Who do I contact to report a problem with a traffic signal?
2. Who maintains all of the major traffic signals on the outskirts of Coppell?
3. Does the City of Coppell record any of the video from its traffic cameras?
4. How are the yellow and all-red clearance times calculated for a traffic signal?
5. How do you decide where and when to install traffic signals?
6. How do I request a new traffic signal?
7. Who do I contact to report a malfunctioning school zone warning flasher?
8. Can speed bumps/humps be installed on my residential street?
9. Can parking be prohibited on my residential street?
10. What can be done about speeding on my residential street?
11. Can an intersection be changed to allow 2 lanes to turn right?
12. Who maintains all of the signs in the City of Coppell?
13. Can a “Children at Play” sign be installed in our neighborhood?
14. Can a Stop sign be installed on my residential street?
15. Who maintains the pavement markings in the City?
16. What does "Stop Here on Red" mean?

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1. If there are debris in the roadway who can I call to remove it?
2. If there is a tree or branch that has fallen over onto someone’s property, in the roadway, or on a sidewalk, who do I call to pick it up and remove it?
3. If I have bulk items that need to be picked up, who do I contact to schedule that?

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1. How do I know who is responsible for the mailbox?
2. How do I report problems with a USPS Cluster Box or Neighborhood Delivery Collection Box Unit (group/gang mailbox)?

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1. What will the rate be for each unit in each rate block/tier?
2. Will my water bill increase under the increasing block rate structure?
3. If I use 16,000 gallons, do I pay the second block rate on all 16,000 gallons or just the 1,000-gallon overage?
4. Why is there a need to conserve?
5. Is the City doing away with the minimum water charge?
6. Will the rate structure change result in additional revenue for the City?
7. Doesn’t the City’s current seasonal rate structure encourage conservation? Why are we moving to an increasing block rate structure?
8. What is an irrigation meter? How does the City know how much water I use for irrigation?
9. How do I get a separate water meter for my outdoor irrigation system? How much does it cost?
10. Why doesn't the City use non-potable water for irrigation?
11. How are water and sewer rates determined?
12. Why can the City implement an increasing block rate structure but not winter averaging?
13. Is the base rate for water determined by the size of my meter?
14. Why am I paying more for a larger water meter?
15. Can I downsize my water meter?

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1. What does my water meter look like?
2. How can I tell by looking at the meter if I have a leak?
3. How do I turn off my water at the meter in an emergency?
4. Why are the water meters locked?
5. What is a meter key and how can I obtain one?
6. Will the City consider changing the ordinance and unlock meters?
7. Why doesn’t the City provide meter keys/other tools to residents?
8. How do I know if my water bill is correct?
9. How do I set up my customer portal to monitor my water usage?
10. If I check the meter and then check the customer portal, will I see changes in real time?
11. Where is my customer shut-off for the water to my house?
12. What is the green plastic lid/box in my yard near my water meter?
13. Who do I call if I am experiencing low/high water pressure issues in my home or business?
14. What is the "standard" PSI?
15. How does my advanced water meter benefit me?
16. What is the difference between the water meter and irrigation box and who maintains them?
17. What is the difference between my water lines and my sewer lines?
18. What is Sewer?
19. What should I do if my sewer is backing up?
20. Can sewer gas enter my home from City sewer lines?
21. What is a City sewer cleanout and where is it located?
22. What is a residential cleanout and where is it located?
23. What is a Manhole?
24. What is a Sanitary Sewer Manhole?
25. What is a Storm Drain Manhole?
26. What is the City going to do about the cockroaches that are coming out of the sewer/storm drain by my house?
27. What is stormwater?
28. How do I report stormwater pollution?
29. How can grass and leaves be a pollutant since they are found in nature?
30. I see red fire hydrants and yellow fire hydrants throughout the City; what is the difference?
31. Where does Coppell get its water?
32. What causes occasional taste and odor changes in the water?
33. I just had new sod put down, I need to water daily - what can I do?
34. What are the colored flags for in my front or back yard?
35. Who do I contact if I want to request locates?