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Most street lights are maintained by Oncor Electric. Please call 888-313-6862 or use the Oncor Streetlight website to report a problem with a street light. When reported online, a confirmation number is issued and you can leave your information for questions or be notified when the repair has been made.
The newer street lights along Sandy Lake Road, Denton Tap Road, and Freeport Parkway are maintained by the City of Coppell. Please call 972-462-5168 to report problems with these lights.
Some Home Owners Association (HOAs) maintain their own lamps within the neighborhood, usually at entrances to the subdivision. To contact the HOA and let them know of an issue, please see the Homeowner’s Association Contacts list. These are the HOAs that maintain their own street lamps:
Street lights are originally installed by developers of neighborhoods according to City standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart.
It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection.
If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-462-5150 to see if an additional light can be installed. If the lights in your neighborhood do meet the City standards, the City will not install any additional lights. However, the Home Owners Association (HOA) can pay to have additional lights installed (provided they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, homeowners would need to dedicate a utility easement on their property.